Last evening, my cousin was in town and we visited the high end organic eatery, Tender Greens. Their setup is pretty simple in a sense that when you arrive you order from a register and walk to another register where your organic food is delivered along with your choice of drink & bread. I love this place because they give you healthy eating options for less than $15/plate and it feels like a 5 star dining experience!
The title of this post is perfect customer service is not referring to their store but to one person. His name is Ryan and he clears the tables.
You know when your leaving your table and you rarely speak to or even make eye contact with the table clearing person? This time, he made contact with us! First, he got to our table before we did. I guess he knew we would choose that table because it is self seating. He cleaned the table to make sure it was sparkling. Next, he walked by our table while we were eating to crack a few jokes, they were actually really funny jokes, quick one liners. Now this where it got amazing. My friend is also with us and her salad wasn’t what she expected. Instead of the waiter changing it out, he got her a new salad free of charge. Near the end of the meal, I passed him an extra tip and he rejected it at first.
This was his response: “I would love to but I want to be rewarded by your excitement when you arrive to dinner. While I work, it doesn’t matter if I am having a great time or even a bad time. All that matters is that I make sure you enjoy your time with me and that you leave satisfied.”
As I am walking out of the door, he runs after me and gives me a fresh out of the oven cookie at no extra cost and shakes my hand to say “Thank You”
Ryan, the busboy can sure teach us all a valuable lesson. No matter what field we work in we need to provide the same style of work ethic to every client. If your a photographer, do you present your images to the bride this way or do you drop them to her and that is it?
Don’t you see that Ryan made it a celebration that we were enjoying our dinner and he was ecstatic that we were? He went out of his way to make sure we were smiling every minute.
I’d say to you and even to myself… no matter who your client is, they deserve a celebration. To Ryan, I was just another guy getting food and he could have bused our table and said Thank You like any proper employee would but he went above and beyond because he wanted to be remarkable.
Are you remarkable? Do you go above and beyond for each client to treat them like it’s a celebration?
by Stephen
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